After-sales Service and Guarantees
Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by us on 0161 727 4066 or by emailing firstname.lastname@example.org.
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).
Methods of return are as follows:
1) By post or your own courier
Please package your item(s) securely, returning in the original outer packaging where possible. Include the details of why it is being returned, along with your customer order number and your personal details. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your details are included with the items returned.
2) Collection by Parkers of Bolton (larger items delivered to you by courier)
Depending on the size and weight of the item you wish to return, you may prefer for Parkers of Bolton to collect your goods from you, however we will charge you for collecting the goods if they are not faulty.
To arrange for an item to be collected by Parkers of Bolton, you must firstly contact our Aftersales.
If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 14 days.
For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.
When returning goods, if no fault is found we do not refund delivery charges.